More than a representation company, we are a sales development agency specializing in the travel industry, providing knowledge and fostering growth within the community of tourism professionals by connecting people, services, and destinations.
We offer integrated solutions that enhance the quality and efficiency of our partners, constantly working to elevate industry standards for the market and travel agents.
Supported by market intelligence tools, we equip travel agents with essential skills and up-to-date knowledge of industry trends.
In addition, we provide access to an exclusive network of suppliers and partners, including leading global car rental brands, luxury hotels, and breathtaking tourist destinations.
Newton leads the company with a clear vision of SMI’s future, constantly seeking innovative opportunities and strategic initiatives to drive growth. He is responsible for implementing the strategies that ensure our success and market positioning.
Igor oversees SMI’s marketing, communications, public relations, and event planning. He also manages the San Francisco Travel account, working in close coordination with our teams in Brazil, Colombia, and Mexico.
Laysa leads SMI’s largest division—our operations team—responsible for personalized client service and internal sales. Her team is the main point of contact for travel agents, providing ongoing support via email, phone, and WhatsApp.
Luciano heads SMI’s technology and IT department. Together with his team, he develops and continuously improves our exclusive booking platforms for travel agents, enhancing efficiency for both our internal team and external partners.
Márcio is in charge of SMI’s administrative and financial operations, including budget management, organizational structure, and human resources. He also ensures that travel agents’ commissions are paid accurately and on time.
Marina leads SMI’s newest department, focused on developing and strengthening our corporate culture. She works closely with Newton and the administrative team to ensure the well-being of all employees and to promote shared values across regions.
Nathália is the Director of SMI in Mexico, responsible for developing the portfolio products and leading the Mexican team. In addition, she oversees the sales of Design Hotels and The Costa Rica Collection in both Brazil and Mexico. She is the one who ensures a strong relationship with the leading agencies in both countries.
Rosalba is the Director of SMI in Colombia, ensuring excellence in our services for Colombian agencies and operators. She is also responsible for MICE and PR for the San Francisco destination. Always connected to key industry players, she develops special projects with the trade, strengthening partnerships and expanding opportunities in the region.
